Extremely busy has become my middle name.
01-07-2009 Wednesday
Argh, I so hate it.
If you think that call center is all about sitting in a comfy seat inside an air conditioned office while talking on the phone, then you've never been so wrong in your entire life. Sure we get to seat in this comfy chair, on an air conditioned office while talking on the phone but there is definitely so much more than that. I have some news for you, our life is not as easy as it looks. Not even close.
Let me give you an insight of what it's really like.
I must admit that before I used to think that call center is probably the easiest job I can think of. I've proved that wrong the very first time I take the very first call. Right then and there when I'm just sarting out, I wanted to quit and just forget about the whole thing but I simply can't. I need the freaking job. So I stayed and surprise surprise, I'm almost two years at it.
You probably think that I should get used to it by now. Jesus, the hell I'm not. How will you ever get used to something that first of all, ruins your body clock? How would you feel waking up in the middle of the night while everyone else is just starting to change into their nightgowns? OR walking out in the street, all groomed and ready at 1 or 2 oclock in the freaking morning? Crazy, isn't it? Hey wait, we're not even on the good part yet.
I'll take you now to the core of our job. Taking calls. The motherfucking, burning core..almost literally. Ever experienced getting exhausted from talking on the phone after like what..an hour? Now try talking on the phone for 10 merciless hours. Talking on the goddamn phone with different types of foreign people you don't know. People who are oftentimes, racists, irate or just plain nitwits. Hell, I lost count on how many times I've punched the computer monitor and the keyboard from too much frustration over a call.
So, here comes the good part. After outbound sales got dissolved, we're all dragged into this inbound sales blackhole that no one can't get out of. To be honest, I thought that inbound is as easy as breathing. Customer calls in, orders a phone, we process, ta-dah we're done, how is that so hard? I WAS SO WRONG. It's not all the time that they call in to order. ANY type of call can be received here and it's waaaay out of our control.
Of course, the so-called gods in the office will not accept ANY pathetic excuse that you tell them. You did not make a sale because of the shitty calls you're getting? No fucking way for them. It's your fault, you're worthless, you can leave the company thank you very much. Harsh as it may seem, that's just how it is. The bitter truth is most companies are like that and call center is not an exemption. Employees are nothing but fucking cashcows.
Another thing that sucked in this job is when the entire department is on queue. The motherfucking calls just won't stop! Call after the other, you don't even have time to breathe, to drink something to moist your dry as hell throat, to blink, to move..Not a chance. Not your kind of paradise, eh?
To sum it all up...I'm tired. Absolutely tired, exhausted and on the verge of giving up this job. I will quit once my mom gets a job and I'll go to college instead. Fuck, studying is definitely bearable compared to working. I want to have my normal life back. I want to go to college. I want to sleep at 9 in the evening and wake up at 10 in the morning. I want to stay at home during weekends and holidays. I want to face the computer and deal with blogs and online forums instead of these fucking system tools at work.
Shit, I can't wait to get outta here.
posted by Monica-Lynne @ 10:48 PM
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