Rock Bottom

02-05-2010 Friday

My relief was shortlived, more or less two weeks and it was followed with more depression. After January ended, I was glad that Jeff decided to stay when he managed to pass 2 consecutive weeks even though I'm still sad that Carlo and Belle still resigned, at least I still have the remaining teammates with me.

Now that it's February, we're still intact, we're still a team, so I'm satisfied somehow in spite of feeling like shit whenever I'm going to work. I am tired, what can I say, really tired I'm just about to hit rock bottom. But then again, there are some pending changes awaiting to ruin my motivation of continuing this job.

Let's start with my manager on the verge of giving us up, she said that this is our last chance to improve our performance as a team and if we fail, then she'll handle a different team and leave us. Hearing her make that decision made me lose hope that things are gonna get better, it has been a bumpy ride for our team, the things that we've been through made us more than a team, I remember my manager saying that, and also, she has told us that as long as we're staying with her, (set aside any plans of resignation for now, that is) we can work together to reach our goal as a team. She didn't say anything about her leaving us, I can't blame her if it's due to too much pressure but it's disheartening to think about what's gonna happen to us if she'll give us up.

What about the staying together crap? What about trying to work it out? I can understand if she's frustrated with us, but we're trying our very best. Non-sales calls are existing, opportunities are also there but certain hindrances are attached to it, we work with diligence, we close a sale in a proper manner, without breaking any company policy. However, from what I can see, they don't appreciate an honest sale, they still look at the numbers, no matter how you made the sale, scammed or not, what matters is that you give them the numbers.

Yesterday, my colleague who was sitted beside me almost processed 10 units in 1 call but being the honest person that she is, she checked first if the transaction will be allowed. Unfortunately, they did not allow it for security reasons. That's it, she gave up the sale that will make her a god to the higher management. My manager said she doesn't need to feel bad, she's proud of our team's integrity, other team can do it but we'll always stick to what's right.

Looking back to what happened yesterday, I am now wondering, what about integrity? Can't they just listen to each and every call we have before giving us a memo that we failed? We may have failed the stats but that's because we follow the rules, we close a clean, non-scam sales. We'd rather give up a good stat rather than put our jobs at risk because of one stupid scam. Now, here's the irony, whether we scam or not, obviously we're still not far from losing our job. Integrity suddenly sounded so bullshit.

Before the shift, I went to the washroom and saw my teammate there. She talked to me about her and her husband's, whose also my teammate, plan to resign. I was surprised, I never thought they would even consider that. They've been with this company for more than 3 years, they were more tenure than me and I am saddened by their decision.

They're leaving. They're giving up. I thought it's just me. Turns out, everyone seemed to be on the same boat that I'm in and we're sinking. Rock bottom, here we come.

Labels: call center, k, pink crimson, resign, sprint, team, Utah, work

posted by Monica-Lynne @ 5:37 AM