CSM training!
02-09-2009 Monday
Important reminder: For three fucking days, I will feel like a normal human being as opposed to feeling like a vampire everytime I go to work.
Earlier, my shift started at 1 pm and ended at 10 pm. Reason for that is because of this CSM (Customer Service Management) training that all of us have to undergo to prepare us for handling customer-service concerns. Goal is for lesser call transfers and one call resolution. Well that's what they keep telling us but if you'll ask me, it seems like they're starting to cut-off costs of those US-based call centers, which is mostly Customer Service centers. That's okay with me. It gives us another edge against other reps. Where else can you find an agent who handles Telesales and Customer Service consecutively? Hah.
The first day of training was all about introduction to the system, navigation, and all shit that's new to us. Christ, I swear it was a crash course. Those things have to be learned for more than a month. Imagine trying to learn those for three freaking days? The only thing I enjoyed about the training is because we have 3 days to feel like we have a regular day job and most importantly, we don't have to take calls!! What can be more cool than that?
During our lunch break, we all went to the pantry and ate together in the long table. That never happen during a regular calling day. Afterwards, we'll go back to the floor and fry our brains with the new system that we're trying to learn. On the second and third breaks, we get to wander around without a care because there's no other human being on the floor but us! It's absolutely empty. All we can hear is our excited voices and wild laughters as we tease each other or just simply goof around. Our trainor, Carol is also kind enough to finish the training more than an hour before we can log-out so we have more time to chat, take pictures and whatever we feel like doing with our free time. [note: pics posted!]
At exactly 10pm, we logged out and again, altogether we walked out in the streets, still chatting before we went our seperate ways. I rode the jeepney home and as I plug my earphones in my ears all I can think about is how I'm gonna miss this training days eventhough my brain is throbbing from too much information. Yes, my brain hurts for real but I'm sure as hell wouldn't trade this for anything else.
CSM training TEAM GALORE!
(left to right: Raymond, Kuya Carlo, Brandy, TM Galore, Me!, Tito Raul)
Havin' a blast!
(left to right: Raymond, harassment offender Brandy :), Me! Tito Raul and Jeff)
Yes we did took the training seriously!
(left to right: Kuya Carlo, Jeff, Tito Raul, Raymond, Brandy, Me! and Niccho)
posted by Monica-Lynne @ 5:54 PM
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