CSM day 3
02-11-2009 Wednesday
Oh dear Lord, if it wasn't for the training, this day will be a total bad hair day. First of all, we have a mandatory overtime two hours earlier before our training. Second of all, the traffic sucked out all my energy that morning.
I left home at around 9 in the morning. I need to be logged in at 11 so I have like two hours right? Now imagine being stuck in traffic for nearly 45 minutes! 45 minutes?! Holy crap. The road under construction on Fairview is the one to blame. So I was late. 20 minutes late! I was running, sweating and panting by the time I sat down and started to log-in. To make things worse, I gathered 10 calls without a fucking sale. Good, the overtime just pulled down my stats. Bummer.
My blood was boiling by the time we started the training but I eventually cooled down as we progress. Thanks to the fun environment and teammates.
On the last few hours we have left, we just sat there and talked together with our team manager. The conversation went from movies, to wrestlings, and of course my favorite topic of all, music. It's weird when you've been with these people for quite awhile now but because of music you instantly realize that there's more to them than meets the eye and that you can actually connect with them through music. We talked about the bands and music of 80's and 90's. How the music before is definitely better than the music nowadays. We all agree on that. How could you not? Unless you're some idiot who jumps into the bandwagon and thinks that a band is a rock band just because they play loud music. Ok, I'll stop myself right there. No matter how disgusted I am with today's music, I still respect the blind people who are yet to see the light, hopefully, sooner.
Alrighty, going back to my journal entry. The night ended with all of us passing the assessment for CSM. Since we all passed, thanks to the 'leakage' by the way haha02-11-2009 Wednesday
Oh dear Lord, if it wasn't for the training, this day will be a total bad hair day. First of all, we have a mandatory overtime two hours earlier before our training. Second of all, the traffic sucked out all my energy that morning.
I left home at around 9 in the morning. I need to be logged in at 11 so I have like two hours right? Now imagine being stuck in traffic for nearly 45 minutes! 45 minutes?! Holy crap. The road under construction on Fairview is the one to blame. So I was late. 20 minutes late! I was running, sweating and panting by the time I sat down and started to log-in. To make things worse, I gathered 10 calls without a fucking sale. Good, the overtime just pulled down my stats. Bummer.
My blood was boiling by the time we started the training but I eventually cooled down as we progress. Thanks to the fun environment and teammates.
On the last few hours we have left, we just sat there and talked together with our team manager. The conversation went from movies, to wrestlings, and of course my favorite topic of all, music. It's weird when you've been with these people for quite awhile now but because of music you instantly realize that there's more to them than meets the eye and that you can actually connect with them through music. We talked about the bands and music of 80's and 90's. How the music before is definitely better than the music nowadays. We all agree on that. How could you not? Unless you're some idiot who jumps into the bandwagon and thinks that a band is a rock band just because they play loud music. Ok, I'll stop myself right there. No matter how disgusted I am with today's music, I still respect the blind people who are yet to see the light, hopefully, sooner.
Alrighty, going back to my journal entry. The night ended with all of us passing the assessment for CSM. Since we all passed, thanks to the 'leakage' by the way haha, we're all certified that we can start using the CSM tool the next time we take calls.
In conclusion, I am now a Telesales/Customer Care Rep/Music junkie. Think I should ask for a raise? Hah! Fuck yeah.
CSM 3day training was a Blast!
(left to right: Raymond, Kuya Carlo, Brandy, TM Galore, Me! and Tito Raul)
(left to right: TM Galore (Our mama!), Brandy, Niccho, Shine and Reggie)
The BadBoys on the floor led by the Senior Tito Raul!!
(left to right: Kuya Carlo, Tito Raul the Grandfather, so-called Goodboy gone bad Jeff, and husband dude Reggie)
TM Galore's Princesses!
(left to right: GoodGirl Lorraine, Sassy Sexy Belle, Hot Brandy, and Uhhh kittycat me)
HELL YEAH!!!!
(left to right: Red me, Kuya Carlo, Tito Raul, Brandy, Jeff.. Ohh far beyond was Reggie and Niccho)
Team Galore: We rocked and we rule! CSM certified!
posted by Monica-Lynne @ 6:18 PM
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