What An American Wants

08-01-2009 Saturday

Since this is the beginning of a new month, dear God time really flies faster and I barely notice, I decided to start it off with a post in regards to the people I usually talk to over the phone; Americans. I'm not the type who discriminates, moreover, I ain't no racist but the intention behind this post is to enumerate some facts about those Americans we talk to and also, I'm hoping that it'll make us proud of what we are, because to tell you all the truth, those foreigners may look richer than us , more educated than us but folks, believe me, they are merely average people who, most of the time, talk twice as much as they listen.

*Americans are not techno junkies. Sure, they're abundant with technologies like cellphones, computers, digital cameras etc. but most of them don't even know how to get the most out of those stuff. If those stuff start to act weird, they call some technical support for help then it'll turn out that all they need is to know where the power switch is located and know when to turn it off or on.

*They don't have all the time in the world to read some manuals or user guides so don't be surprised if they don't know how to lock the keypad on their cellphone. That's why almost 90% of Americans prefer flip phones so they wouldn't need to worry about accidentally pushing a button on their phone.

*They could be childish and envious of others. Most of the people I talk to over the phone always say things like, "Why can't I get this phone for free? My brother got it for free and he's with the same company blah blah blah..."

*They think that being a long time customers on a certain carrier mean that they can have whatever is it they wanted, be it a free PDA smartphone, free minutes, stuff like that and if can't give it to them, they threaten to cancel the service. Childish isn't it? Why can't they understand the simple fact that if we say we can't do it, we really can't do it. We represent their wireless carriers, we're don't represent God.

*In addition to that, when they threaten to cancel service, they tell us, we'll just go to another carrier and I always bite my tongue to keep me from blurting out "Go ahead bitch, switch providers, that's so fucking childish". One time, a customer even told me that he'll tell all his friends and relatives who uses the same service to cancel as well just because he can't get what he wanted which is next to impossible. Compare that to what we are here in our own country. Did we ever demand to Globe that we deserve to get the free IPhone? Of course not, Jesus.

*They usually call us for three reasons; buy a cellphone, whine/complain/rant like a goddamn kid, or ask a very stupid question.

*When they know what they wanted, and they can pay for it, they call and tell us right off the bat. When they know what they wanted but couldn't afford it, they whine, they complain telling us they are long time customers, we need to give them more discounts blah blah blah. Very few customers will tell us that they can't afford it, most of them will just argue with you like it's your fault that they don't have the money to pay for it, and all you can do is grab your hair in frustration.

*We encounter racists even over the phone. We answer their call and they're like, "I want to speak to an American agent". Sometimes, I hang up on them, that's just irritating. Does the race, color and accent determine the person's capability to help you out with your concern? I don't think so.

*They value their time. They don't want to be on the phone that long so when you talk to them, don't give them the run around, just say it.

*They talk a lot. Let them talk as much as they want.

Americans have positive sides of course. I get to talk to some Americans who are jolly and very polite over the phone and it's a good thing. It can lessen the pressure of my job and somehow lessens the weariness.

I manage to learn things in my job. I learned the differences we have with other race when it comes to culture, behavior, things like that. Before having this job, I used to wish that I was born foreign, you know, blue eyes, blond hair but now, as I deal with dozens of Americans on my 9 hour shift in 5 days, I get to know them more so now, I can say that I'm proud of what I am now. A Filipino. Our country is beautiful, we Filipinos are smart, we don't discriminate other race, damn we know a lot about technology, what more could I ask for?

Labels: americans, pink crimson, wireless carrier, work

posted by Monica-Lynne @ 5:51 AM